return- / refund policy

digital products

For digital downloads, no right of withdrawal applies once the download has begun.

By completing your purchase and starting the download, you expressly agree that returns or refunds are excluded.

If you wish to withdraw from your purchase before starting the download, please contact us at info@leitmotif.design

physical products

Our return and refund period lasts 30 days from the date of delivery.
To be eligible for a return, your item must be unused, unworn, and in its original condition. It must also be returned in the original packaging.

Non-returnable items include:

  • Personalized or custom-made products
  • Discounted or clearance items

refunds

Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.

If approved, your refund will be processed automatically and credited back to your original method of payment.

returns

Please send your returns to: (check imprint)

You are responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance.

exchange

We only replace items if they are defective or damaged.
If you need the same item replaced, please contact us.

need help?

For questions regarding returns or refunds, please contact us anytime at info@leitmotif.design

let's talk

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