Refund and Returns Policy

Refund and Return Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds might be granted depending on individual assessment:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Privacy Policy

Last Updated: Jan 18th 2025

leitmotif.design values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website . By accessing or using the Website, you agree to the terms of this Privacy Policy.


1. Information We Collect

We collect personal information that you provide to us, as well as information automatically collected when you use our Website:

  • Personal Information You Provide: When you create an account, place an order, or contact us, we may collect:

    • Name
    • Email address
    • Billing and shipping address
    • Payment information (processed securely through third-party providers)
    • Order history and preferences
  • Automatically Collected Information:

    • IP address
    • Browser type and version
    • Time zone settings
    • Device information and usage data

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill orders, including shipping and payment handling.
  • To provide customer support and communicate with you about your account or orders.
  • To improve our Website, products, and services.
  • To comply with legal obligations and prevent fraudulent activity.

3. How We Share Your Information

We do not sell, rent, or trade your personal data. However, we may share your information with third parties for the following purposes:

  • Service Providers: We work with trusted third-party providers to process payments, manage shipping, and improve our services.
  • Legal Compliance: We may disclose your information if required by law or to protect our legal rights.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.


5. Cookies and Tracking Technologies

Cookies are small data files stored on your device to improve your browsing experience. We use cookies for:

  • Essential website functionality (e.g., managing your shopping cart).
  • Analytical purposes to improve performance and user experience.
  • Marketing and advertising (where applicable).

Important Notice About Cookies

Our website currently requires users to make an explicit decision regarding the extent of cookie use. As of now, the Website has not fully implemented measures to accommodate user preferences for non-essential cookies. This means that you must decide whether to:

  1. Accept Cookies: By continuing to use the Website, you consent to the use of cookies as outlined here.
  2. Decline Cookies and Leave the Website: If you do not agree to the use of cookies, we advise you to discontinue using the Website until these measures are in place.

You can read more about how cookies are used in our [Cookie Policy].


6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access and receive a copy of your data.
  • The right to correct or update inaccurate or incomplete information.
  • The right to request data deletion or restriction of processing.
  • The right to object to data processing, where applicable.

To exercise these rights, please contact us at [Insert Contact Email].


7. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.


8. Security of Your Information

We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.


10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Email: info@leitmotif.design